Refund policy

  1. At Wug2Grinder, we are committed to providing excellent service and resolving customer issues fairly. To protect our customers and business from chargeback fraud, the following refund and chargeback policy applies:

    1. Order Cancellation

      • Orders cannot be cancelled once placed. Please review your order carefully before submitting.

    2. Refund Eligibility

      • No refunds will be issued except in cases where the product is dead on arrival (DOA).

      • For DOA products, customers must notify us within 15 days of receipt and provide valid proof (e.g., photos, videos) to qualify for a refund or replacement.

    3. Refund Requests

      • Refund requests for DOA products must be submitted through our official customer service channels within the specified timeframe.

      • All refund requests are subject to verification and approval.

    4. Return Conditions

      • For all returns, items must be returned in their original condition and packaging, including all accessories and documentation.

      • Returns must be shipped back within [number] days of refund approval.

      • Customers are responsible for return shipping costs unless the return is due to a company error or defect.

    5. Refund Method

      • Refunds will be issued only to the original payment method used for the purchase.

      • We do not offer refunds through alternative payment methods.

    6. Chargeback Prevention Measures

      • Customers are encouraged to contact customer service to resolve issues before initiating chargebacks.

      • Any chargeback filed without prior communication may be contested.

      • Even if a chargeback is initiated, customers must comply with the return process, including returning the product per our return conditions.

      • Failure to return the product after a chargeback will result in legal action and liability for the full product cost.

    7. Chargeback Disputes

      • Upon chargeback notification, we will investigate and provide evidence to dispute fraudulent or unwarranted claims.

      • Non-return of products after chargebacks will escalate to recovery actions.

    8. Consequences of Chargeback Fraud

      • Chargeback fraud is illegal and considered theft.

      • Fraudulent activity may be reported to authorities and lead to legal consequences.

      • Accounts involved in chargeback fraud may be suspended and denied future transactions.

    9. Customer Support

      • Our team is available to assist with inquiries regarding orders, returns, or refunds.

      • Please contact us at [contact information] before initiating any disputes or chargebacks.